Personalized Service

Top-notch, consultative customer service is the bedrock of Beanstack. Our team of former educators and librarians will support you throughout your journey, helping you reach your goals and providing best practices and tips for reading challenges and competitions.

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Beanstack customer support team
Masthead Waves

A Dedication to Excellence

Here at Beanstack, our company values of love, inclusion, and awesomeness are at the heart of the customer service we provide and everything else we do.

  • Love

    We strive to build partnerships with our clients, communicating with compassion and care.

  • Inclusion

    Scrappy, dynamic, and collaborative crew—welcome to the team! You can lean on us for advice and guidance.

  • Awesomeness

    Our team is known in the industry for providing excellent customer care and service. We go above and beyond to address our clients' needs.

“The company has great customer service, the product is easy to use, and it makes my job easier.”
Jocelyn Neville Midfield City Schools, Alabama
“This process has been so smooth. My questions have been answered almost immediately and any issues have been resolved promptly.”
Keshia Dover Fannin County Middle School, Georgia
“Your support goes way beyond helping with the basic usage of the site and includes prompting and encouragement, both of which were very helpful in getting us through the learning and setup process.”
Ron Schermacher Ignacio Community Library, Colorado
“Phenomenal human & virtual support! Application is super easy to use.”
Michele Rivera Broward County Public Schools, Florida
“This has been an amazing process. The training program works great! Very hands on and always someone available to answer my questions.”
Jennifer Cygert Walkerton-Lincoln Township Public Library, Indiana

That Personal Touch

We know how busy educators and librarians are—in fact, most of our customer support team were teachers and librarians themselves! We make reading motivation easy with a speedy and personalized customer experience.

  • Beanstack client success team member support

    Consultative Client Success Manager

    Every client is paired with a success manager. They get to know you, your community, and your goals—and ensure you meet them!

  • Beanstack account implementation checklist

    Easy Implementation

    We set you up for success from the start. Our implementation team are experts in rostering, registration, and reading challenge design. They'll work closely with you and your technical team not only on the nuts and bolts, but on how to generate reading excitement from the start.

    See The Process

  • Fast Helpdesk Support

    Need immediate assistance? Our support team consistently monitors our Helpdesk to provide speedy and reliable customer support, whether you need help pinpointing a report, running a drawing, or getting mandated reporting statistics.

  • Regular Client Updates

    We share all the goings-on and updates at Beanstack with our clients in customer newsletters, including everything from upcoming product enhancements and new challenge templates to client spotlights.

  • Robust Client Community

    With clients all over the U.S. and around the world, we work hard to nurture community and create connections near and far. You can ask questions in the Beanstack User Group on Facebook and get inspiration from other librarians and educators in virtual roundtables and webinars.

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Join more than 10,000 public libraries and schools around the world that use Beanstack's intuitive software solution and reliable support.

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Live and On-Demand Trainings

We offer a full suite of virtual training sessions for administrators, media specialists, and staff, which you can join live or watch later at your convenience. Topics range from hands-on “how to” training to sessions about specific product updates and strategies for building a culture of reading.

Scores of Self-Service Support Materials

More of a DIY learner? Our Help Center answers all your questions and guides you through the Beanstack setup and management processes with thorough articles, demo videos, and FAQs.

Data-Driven Best Practices and Case Studies

Learn from our users' wealth of reading challenge experience. Our team examines all the data at our fingertips and packages it into usable insights, case studies, reports, roundtables, and webinars to enhance your programming.

Browse Our Data
Beanstack summer reading report and reading challenge insights

Product Priorities Informed by You

We're constantly learning from and improving for our customers. We routinely seek customer feedback and product recommendations so that Beanstack can better meet customers’ needs and follow up with tangible product updates and optimizations.

Let's Connect

Talk to our team to learn more about our commitment to world-class service.

Get In Touch