The Big Picture
As a Back to School Contractor on the Client Success team, you will work with a team of three full-time implementation and client success managers and report directly to the Implementation and Library Success Team Lead. You will be responsible for ensuring our new school and district partners have a positive and efficient onboarding experience. The ideal candidate has excellent communication and task management skills, experience working with student rostering data, HubSpot, or other CRM functionality, and is adept at working in a fast-paced environment.
This is a seasonal position, which will begin with 10-20 hours of paid training in June, and work between 20-35 hours per week from July through September.
Responsibilities
- Monitor new client statuses in our School Pre-launch pipeline in HubSpot to ensure that all clients are moving promptly through the launch process and identify clients at risk of delay.
- Execute promptly on technical steps required for launch, including creating and configuring Beanstack environments, initiating and testing rostering connections, and ensuring proper role assignments for administrators.
- Support schools with manual rostering via CSV imports.
- Collaborate closely with our implementation and success teams to ensure that client statuses and needs are transparent to the team.
- Maintain high standards for the implementation experience, measured via post-launch surveys.
- Assist the client success team with additional projects and tasks as needed.
Education, Experience, and Skills
- 2+ years of edtech, K-12 education, or public library experience
- Experiencing working with rostering data and/or HubSpot or another CRM platform
- Excellent communication and task management skills
- Entrepreneurial: comfortable navigating constantly shifting priorities, self-starter with minimal need for supervision
- Highly adept with technology: quick to learn new tools and apply solutions
A Big Plus
- Startup experience
- Experience with Beanstack
- Experience in a customer-facing or training role
- Experience collaborating with a remote team
- Experience with Zoom and/or HubSpot
- Able to work from 9 am ET to 6 pm ET
Compensation
- $35 hourly rate
About Us
Zoobean's flagship products help people achieve reading goals by tracking reading and participating in reading challenges. Over ten million readers use our platform, Beanstack, to track their reading, earn incentives, and stay motivated to read. We serve over 10,000 public library and school clients in the United States, Canada, Australia, and beyond.
Our Shark Tank appearance brought us Mark Cuban as an investor. We have since picked up Kapor Capital, Militello Capital, AlphaLab Gear, RevUp Capital, and the AT&T Aspire Accelerator as believers and backers of our cause. Our customers include the Los Angeles Public Library, Toronto Public Library, Orange County Public Schools, and the Hawaii Department of Education.
Diversity, Equity, and Inclusion
We believe diversity breeds innovation. We're building a product that helps librarians, educators, and families everywhere, and to do that well, we need a workforce representative of the population we serve. We are actively looking to add members to our team who will bring diverse backgrounds, new perspectives, and a willingness to challenge us to improve the work we do every day.
From the Heart
At Zoobean, we live out three core values that are represented in our logo:
- Love: We are passionate about our work and give everything we can to our customers, investors, and each other.
- Inclusion: Our company grew out of a calling to help children and families see themselves in the books they read. That same commitment to diversity runs through all we do and allows us to express ourselves while feeling a sense of belonging to a larger community.
- Awesomeness: This one speaks for itself.
Come work with us if this hits you in the heart and mind.